Need to Cancel?
No problem, here is what you should know first...
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Policy Information
We understand that plans change!
If you need to cancel or skip a scheduled cleaning, we kindly ask for at least 2 business days' notice. This helps us adjust our schedule and assign your cleaning professional to another home.
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Cancellations made with less than 2 business days' notice, or instances where we are unable to access your home at the time of service, will result in a full-service charge to cover the appointment.
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For any special requests, schedule changes, or concerns, please reach out directly to our office. Communicating directly with your cleaner can lead to confusion or missed details, so we ask that all important updates come through us. You can reschedule HERE.
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Thank you for respecting our time and helping us provide consistent, reliable service to you and all our clients!
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How to Cancel or Reschedule
You can cancel or make changes by:
Visting our rescheduling page
Emailing us at sweptbykeily@gmail.com
Texting or calling ‪(864) 810-0322‬
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We’re here to help!
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In Case of Emergencies
​We get it — emergencies happen. If you need to cancel last minute due to something urgent, please reach out. We’ll do our best to accommodate you with understanding and care.​
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Do not Cancel with Cleaners, Contact The Office
When rescheduling or canclling your cleaning, please contact the SWEPT By Keily Office, not your cleaners.