Policy Information

We understand that plans change! If you need to cancel or skip a scheduled cleaning, we kindly ask for at least 2 business days' notice. This helps us adjust our schedule and assign your cleaning professional to another home.Cancellations made with less than 2 business days' notice, or instances where we are unable to access your home at the time of service, may result in a full-service charge to cover the appointment.For any special requests, schedule changes, or concerns, please reach out directly to our office. Communicating directly with your cleaner can lead to confusion or missed details, so we ask that all important updates come through us.If you choose to end your cleaning services, we just ask that you provide your cancellation notice in writing by email or mail to our office.Thank you for respecting our time and helping us provide consistent, reliable service to you and all our clients!