FAQ

Absolutely! You can leave a key for our cleaning team to access your home. We recommend using a secure location for the key, such as a lockbox or with a trusted neighbor. Just let us know where the key will be, and we’ll make sure to take care of your space with the utmost respect and security. Your peace of mind is important to us!

We proudly serve all five boroughs of New York City—Manhattan, Brooklyn, Queens, The Bronx, and Staten Island—as well as areas in New Jersey. No matter where you are located, we’re here to provide top-notch cleaning services to meet your needs!

Yes! We understand that some clients prefer contactless service for their peace of mind. We can arrange for a contactless cleaning experience by coordinating key drop-off or pick-up options. Simply let us know your preferences when you schedule your cleaning, and we’ll ensure a seamless, contact-free service while still delivering the quality you expect. Your safety and comfort are our top priorities!

At SWEPT by Keily, we prioritize the health and safety of our clients and the environment. We use high-quality, eco-friendly cleaning products that are effective at removing dirt and grime while being safe for your family and pets. If you have any specific preferences or allergies, please let us know, and we can accommodate your needs by using your preferred products.

To avoid any cancellation fees, please cancel your appointment at least 24 hours in advance. This gives us enough time to adjust our schedule and accommodate other clients. We appreciate your understanding and cooperation!

Yes, all of our cleaners at SWEPT by Keily are fully insured and bonded. This means that you can have peace of mind knowing that your home is in safe hands. Our team is trained and qualified to provide top-quality cleaning services while ensuring your security and protection.

Yes, we do offer recurring cleaning services! Whether you need weekly, bi-weekly, or monthly cleanings, we can customize a schedule that works best for you. Regular cleanings help maintain a tidy and comfortable home, and we’re here to make that easy for you. Just let us know your preferences when you book, and we’ll take care of the rest!

We accept a variety of payment methods for your convenience, including credit and debit cards, and cash. Payment can be made online at the time of booking or in person after the cleaning service is completed. If you have a preferred payment method, please let us know when you schedule your appointment!

At SWEPT by Keily, the health and safety of our clients and team are our top priorities. We follow strict COVID-19 safety protocols, which include: Health Screenings: Our cleaners undergo health screenings before each shift to ensure they are symptom-free. Mask and Gloves: Our team wears masks and disposable gloves during cleaning appointments to minimize any risk of transmission. Frequent Hand Washing: We practice regular hand washing and sanitization before and after each cleaning. Social Distancing: We maintain a safe distance when possible and encourage contactless service options. Sanitizing Supplies: We use disinfectant products that are effective against viruses and bacteria, ensuring your space is thoroughly sanitized.

Your satisfaction is our top priority! If you’re not completely satisfied with the cleaning service provided, please let us know within 24 hours of your appointment. We’ll work with you to address any concerns and ensure that any issues are resolved promptly. Our goal is to make sure you are happy with the results and enjoy a clean and comfortable space.

No, you don’t have to be home when our cleaners arrive or depart. Many of our clients prefer to have their cleaning done while they are away. If you choose to be out, just let us know how to access your home, whether it’s through a key, lockbox, or another arrangement. We’ll ensure your space is treated with care and respect, so you can come home to a clean environment!

Yes, we provide all necessary cleaning supplies and equipment for our services. Our team uses high-quality, eco-friendly products to ensure a thorough and safe cleaning experience. If you have specific products you prefer us to use or if you’d like us to use your own supplies, just let us know when you book your appointment!

To help us provide the best cleaning experience possible, here are a few simple steps you can take to prepare for your appointment: Pick Up Personal Items: Please remove any personal belongings, toys, or valuables from the areas we’ll be cleaning to ensure we can clean effectively. Provide Access: Ensure that our team has access to your home, whether it’s through a key, lockbox, or specific instructions on how to enter. Communicate Preferences: If there are specific areas you want us to focus on or any special instructions, feel free to let us know in advance. Secure Pets: If you have pets, please secure them in a safe area to help our team work efficiently and minimize any distractions. By taking these steps, you’ll help us create a clean and comfortable environment for you!

Regular cleaning focuses on maintaining a clean and tidy home. This includes tasks like dusting surfaces, vacuuming, mopping floors, and cleaning bathrooms and kitchens. It’s typically done on a routine basis to keep your space looking good. Deep cleaning, on the other hand, goes a step further. It involves a more thorough and detailed cleaning of your home. In addition to the tasks included in regular cleaning, deep cleaning addresses areas that are often overlooked, such as baseboards, behind appliances, inside cabinets, and windows. Deep cleaning is recommended periodically, especially before moving in or out of a home, or after major events. Choosing between the two depends on your needs, but both services aim to create a clean and comfortable environment!

Yes, we do have a cancellation policy in place. If you do not cancel your appointment at least 24 hours in advance, there will be a cancellation fee. This policy helps us manage our schedule and ensure that our cleaning teams can accommodate all clients effectively. We appreciate your understanding and look forward to providing you with excellent service!